Troy Mele: Insights on Joining Simpay and the Future of the ISO Channel
We sat down with Troy Mele and asked his motivations for joining Simpay, why Simpay is an exceptional option for ISOs, and his exciting plans for the future.
Why did you join Simpay?
"I joined Simpay because I saw an opportunity to elevate the Indirect channel to the next level. I'm impressed by the first-class leadership across the company. And I don't just mean the C-Suite and Executive team. The leaders throughout the company are committed to growing and supporting the ISO channel. I'm confident in the direction Simpay is heading and feel it was the perfect time to jump in and contribute to the company's growth."
What are your first impressions?
"Simpay’s core values are unique. Every person knows what they are and commits to delivering on them with every ISO or Client interaction. Leadership, Support teams, Tech teams, and especially Finance are looking to be true partners to ISOs in every possible way.
The company emphasizes the importance of teamwork, focusing on the collective success rather than individual recognition. Simpay is committed to providing great support and lots of tools to help ISOs build their businesses.
Their Clover program is unmatched in the industry. In addition to this, Simpay offers payroll and insurance programs, adding extra value and compensation to ISOs' portfolios and aiding in client retention. With more products and features on the horizon, Simpay aims is continually enhancing its offerings."
What are the benefits for ISOs partnering with Simpay?
"The first point I need to make here, and really drive home, is that I was/am an ISO with Simpay. I've worked with the company for several years and know firsthand how well I've been treated. That's the number one thing. I've personally benefitted from working with Simpay as my partner.
Partnering with Simpay provides ISOs the advantage of having all services under one roof, which is incredibly powerful. ISOs can count on consistent and personalized customer support from a dedicated team. Additionally, having direct access to the executive team enhances communication and support.
Being part of a company committed to the right kind of growth offers ISOs a strong foundation for their own business growth."
What's your 100-day plan for success?
"In the short term, I'll be reaching out to the current ISOs and agents to get a better understanding of their progress and goals and better assist them. I'll be meet with ISOs across the country, either at industry shows or their offices, to demonstrate what Simpay can offer.
By sharing why I partnered with Simpay and how it helped my business grow, I aim to build strong and lasting strategic partnerships. I'm also planning to introduce new ideas to enhance the ISO experience, leveraging my perspective as an ISO owner to bring valuable insights to the table."
What's your vision for the future?
"I'm most excited about the potential to help others transform their lives. Having experienced the benefits of the industry myself, I am eager to help others achieve the same level of success and satisfaction. My vision is rooted in the ability to positively impact lives through Simpay’s ISO offerings and support, driving growth and success for all partners involved."
